At Bayeco Containers Pty Ltd, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes you may need to return a product or request a refund. This Return & Refund Policy outlines our procedures and policies to ensure a smooth and transparent process.
Return Policy
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unused, and in the same packaging as when received.
- Custom or modified containers are not eligible for return unless they are faulty or significantly different from the agreed specifications.
- How to Initiate a Return:
- Contact our Customer Service team at info@bayecocontainers.com.au or +61 3 6173 7318 to request a return authorization.
- Provide your order number, the reason for the return, and any supporting documentation or photos of the issue.
- Our team will provide you with instructions on how to return the item.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly supplied.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Approval:
- Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- If the return is approved, we will process your refund or replacement as per your request.
Refund Policy
- Refund Eligibility:
- Refunds are only issued for items that meet the return criteria outlined above.
- Shipping and handling charges are non-refundable unless the item was faulty or incorrectly supplied.
- Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds:
- Partial refunds may be granted in certain situations, such as items not in their original condition or items returned after the 30-day return period.
Exceptions and Special Cases
- Faulty or Damaged Items:
- If you receive a faulty or damaged item, please contact us immediately at [Insert Email Address] or [Insert Phone Number] with details and photos of the issue.
- We will arrange for the return, replacement, or refund of the faulty or damaged item at no additional cost to you.
- Custom and Modified Containers:
- Custom or modified containers are non-returnable and non-refundable unless they are faulty or significantly different from the agreed specifications.
- In such cases, please contact our Customer Service team for assistance.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Bayeco Containers Pty Ltd
ABN 57 669 644 955
Phone Number: +61 3 6173 7318
Email Us : info@bayecocontainers.com.au
Address: 211/211 Bay Street, Brighton, Vic 3186 Australia
We are committed to providing the highest level of customer service and ensuring your satisfaction with our products. Thank you for choosing Bayeco Containers Pty Ltd.